Service Requests

Service request locations. The dataset contains locations and attributes of service requests received through the Mayor's Call Center (727-1000). The process is described on the SRC website:

Data accuracy

Accuracy: Service requests and service delivery do not correspond in a one-to-one fashion; a request for filling a pothole will prompt the filling of multiple potholes (often recorded in the hundreds) and this is only recorded in free text notes. This makes straightforward quantitative analysis difficult.



Mayor's Call Center Office of Customer Service Operations DC Office of the Chief
Technology Officer (OCTO) Citywide Data Warehouse